Samsung Front Load Washer Not Draining

Introduction

A washer that won’t drain properly is a common issue with front-load washing machines, including Samsung models. This means the water remains in the drum after the wash cycle is complete, leaving your clothes soaking wet. This can lead to mildew, unpleasant odors, and even damage to your clothes and the machine itself. Addressing this issue promptly is crucial to prevent further complications and keep your laundry routine running smoothly.

Common Causes of samsung front load washer not draining

Here are some of the most frequent reasons why your Samsung front load washer might not be draining:

Clogged Drain Pump Filter: This filter catches lint, hair, and small objects, and can easily become blocked.
Blocked Drain Hose: The hose that carries water away from the washer can get kinked, crushed, or clogged.
Drain Pump Malfunction: The pump itself might be faulty and unable to expel the water.
Air Lock in Drain System: Air trapped in the drain hose can prevent water from flowing freely.
Clogged Drain Pipe: The house drain pipe where the washer drains into could be blocked.
Control Board Issues: A malfunctioning control board may not be sending the correct signal to the drain pump.
Overuse of Detergent: Excessive suds can sometimes interfere with the draining process.
Kinked or Damaged Drain Hose: A damaged hose will not allow the water to drain from the washer.

Symptoms Checklist

Use this checklist to confirm you’re dealing with a drainage problem:

Water remains in the drum after the wash cycle is finished.
The washer makes a humming or buzzing sound during the drain cycle but doesn’t drain.
You see an error code related to draining (like “5E,” “5C,” “nd,” or similar) on the washer’s display.
The drain hose is visibly kinked or damaged.
The drain pump filter area is full of debris.

How to Fix samsung front load washer not draining Step-by-Step Guide

Unplug the Washer: Safety first! Disconnect the washer from the power outlet before doing any troubleshooting.
Locate the Drain Pump Filter: On most Samsung front load washers, it’s located at the bottom front of the machine, behind a small access panel. You might need a flathead screwdriver to open it.
Prepare for Water Spill: Place a shallow pan or towel under the access panel to catch any water that spills out when you remove the filter.
Open the Drain Pump Filter Access: Carefully open the access panel.
Remove the Drain Plug (if applicable): Some models have a small drain plug next to the filter. Unscrew it to drain any remaining water before removing the filter.
Remove the Drain Pump Filter: Turn the filter counterclockwise to unscrew it. Pull it straight out.
Clean the Filter: Rinse the filter under running water to remove any lint, hair, coins, or other debris. Use an old toothbrush to scrub away stubborn buildup.
Inspect the Drain Pump Housing: Look inside the filter housing for any remaining obstructions. You may need to use a flashlight.
Reinstall the Filter: Place the clean filter back into the housing and turn it clockwise to tighten. Make sure it’s securely fastened.
Close the Drain Pump Access Panel: Securely close the access panel.
Check the Drain Hose: Locate the drain hose at the back of the washer. Make sure it’s not kinked, crushed, or blocked. Straighten any kinks and clear any obstructions.
Check the Drain Pipe: Disconnect the drain hose from the drain pipe. Use a plumber’s snake or a straightened coat hanger to check for blockages in the drain pipe.
Reconnect the Drain Hose: Securely reconnect the drain hose to the drain pipe.
Run a Test Cycle: Plug the washer back in and run a short rinse and spin cycle to see if the problem is resolved. Observe if the water drains properly.
Check for Error Codes: If the problem persists and the washer displays an error code, consult your owner’s manual for specific troubleshooting steps related to that code.

Fix the Issue Without Buying Parts

Here are some things you can try before considering replacing parts:

Reset the Washer: Unplug the washer for 5 minutes, then plug it back in. This can sometimes reset the control board and clear minor errors.
Run a Washer Cleaning Cycle: Use a washing machine cleaner regularly to prevent buildup of detergent and mineral deposits.
Check for Excessive Suds: Reduce the amount of detergent you use, especially if you have soft water. Consider using HE (High Efficiency) detergent.
Inspect the Drain Hose Connection: Ensure the drain hose is properly connected to the drain pipe and is not inserted too far, which can restrict water flow.

When Replacement Might Be Necessary

If you’ve tried all the troubleshooting steps and your washer still won’t drain, the drain pump itself might be faulty. A replacement drain pump typically costs between $50 and $150 USD, depending on the model. If the control board is suspected to be the cause, replacement can cost $200 – $400 USD including labor. The drain pump is the most common part to fail in this situation.

Safety Warning

Always unplug the washer before performing any troubleshooting or repairs.
Be careful when dealing with water, as it can create a slip hazard. Wipe up any spills immediately.
Avoid touching any electrical components while the washer is plugged in.
If you’re not comfortable working with electrical appliances, consult a qualified technician.

Tools You May Need

Flathead screwdriver
Phillips head screwdriver
Shallow pan or towels
Flashlight
Old toothbrush
Plumber’s snake or straightened coat hanger

FAQ

Here are some frequently asked questions about Samsung front load washers not draining:

Q: Why is my washer making a humming noise but not draining?
A: This often indicates a blockage in the drain pump filter or a problem with the drain pump itself.
Q: What does the “5E” or “5C” error code mean?
A: These codes typically indicate a draining problem. Refer to your owner’s manual for specific troubleshooting steps.
Q: How often should I clean the drain pump filter?
A: It’s recommended to clean the filter every 1-3 months, depending on how often you use your washer.
Q: Can I use regular detergent in a front load washer?
A: No, you should only use HE (High Efficiency) detergent in a front load washer to prevent excessive suds.

Conclusion

Troubleshooting a Samsung front load washer that won’t drain can seem daunting, but by following these steps, you can often resolve the issue yourself and save money on repair costs. If you’ve exhausted all the troubleshooting options and the problem persists, don’t hesitate to contact a qualified appliance repair technician for assistance. They can diagnose and fix more complex issues safely and effectively.