Kenmore Refrigerator Water Dispenser Not Working But Ice Maker Is

Introduction

Is your Kenmore refrigerator dispensing ice cubes just fine, but refusing to give you any water? It’s a common and frustrating problem. While the ice maker works, a non-functional water dispenser can be a real inconvenience, especially during hot weather. It’s important to address this issue quickly to avoid constant trips to the store for bottled water and to ensure your refrigerator is working at its best. Let’s troubleshoot this problem together!

Common Causes of Kenmore Refrigerator Water Dispenser Not Working But Ice Maker Is

Here are some of the most common reasons why your Kenmore refrigerator’s water dispenser might not be working, even if the ice maker is:. For more related activities, check out our Lg Bottom Freezer Ice Maker Not Dumping Ice.

• Frozen Water Line: The water line leading to the dispenser might be frozen, blocking the water flow.
• Clogged Water Filter: A dirty or clogged water filter restricts water flow to both the ice maker and the dispenser, though sometimes the ice maker is less affected.
• Low Water Pressure: If the water pressure to your house is low, it might not be enough to properly supply the dispenser.
• Dispenser Lockout Activated: Many refrigerators have a dispenser lockout feature, which may have been accidentally activated.
• Defective Dispenser Switch: The switch that activates the dispenser might be faulty.
• Faulty Water Inlet Valve: This valve controls the flow of water into the refrigerator. If it’s defective, it might not be opening properly to supply the dispenser.
• Kinked or Damaged Water Line: The water line can become kinked or damaged, restricting water flow.
• Air Lock in the Water Line: An air bubble can sometimes get trapped in the water line, preventing water from flowing.

Symptoms Checklist

Use this checklist to help you identify the issue accurately:

• Ice maker is producing ice normally.
• No water is dispensed when the dispenser lever/button is pressed.
• Water filter has not been changed recently (past 6 months).
• Water pressure to the house is normal (check other faucets).
• Dispenser lock is not activated.
• No unusual noises are heard when trying to dispense water.

How to Fix Kenmore Refrigerator Water Dispenser Not Working But Ice Maker Is Step-by-Step Guide

Follow these steps to troubleshoot and hopefully fix the issue:

1. Check the Dispenser Lock: Ensure the dispenser lockout feature is not activated. Refer to your refrigerator’s manual for instructions on how to disable it.
2. Check the Water Filter: Locate the water filter (usually in the upper right corner inside the refrigerator or in the base grille). Remove it and inspect it. If it looks dirty or hasn’t been changed in the last 6 months, replace it with a new one.
3. Check the Water Line: Locate the water line at the back of the refrigerator. Make sure it’s not kinked or damaged. Straighten any kinks you find.
4. Check Water Pressure: Ensure the water supply valve behind the refrigerator is fully open. Check the water pressure to other faucets in your house to rule out low water pressure.
5. Thaw a Frozen Water Line: If you suspect a frozen water line, unplug the refrigerator. Open the refrigerator door and leave it open for several hours to allow the line to thaw. You can also use a hair dryer (on low setting) to gently warm the water line, but be careful not to overheat it.
6. Check for an Air Lock: After replacing the filter or thawing a frozen line, there might be air in the water line. Press and hold the dispenser lever for several minutes (with the filter installed) to allow the air to bleed out. You might hear sputtering or gurgling noises.
7. Check the Water Inlet Valve: Locate the water inlet valve (usually at the back of the refrigerator, near the bottom). Visually inspect it for any signs of damage. This step is more involved and may require assistance.
8. Listen for the Solenoid Valve: With the fridge plugged in and the water turned on, have someone press the dispenser lever/pad while you listen near the water inlet valve for a clicking sound. The click indicates the solenoid valve is trying to open. No click, the solenoid might have failed.
9. Reset the Refrigerator: Unplug the refrigerator for 5-10 minutes, then plug it back in. This can sometimes reset the system and resolve minor issues.

Fix the Issue Without Buying Parts

Here are some free methods to try:

• Reset: As mentioned above, unplugging the refrigerator for a few minutes can reset the system.
• Cleaning: Regularly clean the area around the dispenser to prevent buildup that can affect the lever/button.
• Inspection: Regularly inspect the water line for kinks or damage.
• Maintenance: Change the water filter every 6 months, even if it doesn’t seem dirty.

When Replacement Might Be Necessary

If you’ve tried all the troubleshooting steps and the water dispenser still isn’t working, a replacement part might be necessary. The most common parts that fail are:

• Water Filter: Cost: $15 – $50 USD
• Water Inlet Valve: Cost: $30 – $80 USD
• Dispenser Switch: Cost: $20 – $50 USD

Replacing these parts can often be done yourself, but if you’re not comfortable with electrical or plumbing work, it’s best to call a qualified appliance repair technician.

Safety Warning

• Always unplug the refrigerator before performing any repairs to avoid electric shock.
• Turn off the water supply to the refrigerator before disconnecting any water lines.
• Be careful when using a hair dryer to thaw a frozen water line. Avoid overheating the plastic components.
• If you are not comfortable performing any of these steps, contact a qualified appliance repair technician.

Tools You May Need

• Screwdrivers (Phillips and flathead)
• Pliers
• Adjustable wrench
• Towels
• Hair dryer (optional)

FAQ

Here are some frequently asked questions:

• Q: Why is my ice maker working but not my water dispenser? A: The ice maker and water dispenser have separate water lines and components. One can work while the other fails due to a frozen line, clogged filter, or faulty valve.
• Q: How often should I change my refrigerator water filter? A: Every 6 months, or as recommended by the manufacturer.
• Q: Can low water pressure cause the water dispenser to stop working? A: Yes, low water pressure can prevent the dispenser from working properly.
• Q: How do I thaw a frozen water line in my refrigerator? A: Unplug the refrigerator and let it thaw naturally for several hours, or use a hair dryer on a low setting to gently warm the water line.
• Q: I changed my filter and still no water, what should I do? A: Make sure to run water through the dispenser for several minutes to purge any air from the lines. Also, double-check that you installed the filter correctly.

Conclusion

Troubleshooting a Kenmore refrigerator with a working ice maker but a non-dispensing water function can seem daunting, but by following these steps, you can often identify and fix the problem yourself. Remember to prioritize safety and take your time. If you’re unable to resolve the issue after trying these steps, don’t hesitate to call a qualified appliance repair technician for assistance.

Youtube Video: