Kenmore Refrigerator Side By Side Not Making Ice

Introduction

A Kenmore side-by-side refrigerator that’s not making ice can be a real headache, especially during hot weather or when you’re entertaining. This issue is common, and many homeowners experience it. Not having ice is inconvenient, and it could indicate a minor problem that’s easy to fix or a more significant issue that requires professional attention. Finding the cause quickly can prevent further problems and get your ice maker working again.

Common Causes of Kenmore Refrigerator Side-by-Side Not Making Ice

Here are some of the most common reasons your Kenmore refrigerator isn’t producing ice:

Ice Maker is Turned Off: It sounds simple, but sometimes the ice maker is accidentally switched off.
Water Supply Problem: The refrigerator needs a consistent water supply to make ice. A kinked or frozen water line is often the culprit.
Water Filter Clogged: A dirty or clogged water filter restricts water flow, preventing ice production.
Freezer Temperature Too High: The freezer needs to be cold enough for ice to form. A temperature above 10F (-12C) can cause problems.
Ice Jam: Ice can sometimes get stuck in the ice maker, preventing it from cycling.
Faulty Water Inlet Valve: This valve controls the flow of water into the ice maker. If it’s faulty, it won’t allow water to pass.
Defective Ice Maker Module: The module controls the ice-making process. If it’s malfunctioning, the ice maker won’t work.
Door Switch Issue: If the refrigerator door switch is faulty, it might not signal the ice maker to start.

Symptoms Checklist

Use this checklist to help identify the problem:

No ice production at all.
Ice maker makes only a few cubes.
Ice cubes are small or misshapen.
The ice maker is making strange noises (grinding, clicking).
The water dispenser is not working either.
Ice maker arm is stuck in the “up” (off) position.
Water is leaking around the ice maker.

How to Fix Kenmore Refrigerator Side-by-Side Not Making Ice Step-by-Step Guide

Follow these steps to troubleshoot your ice maker:

Check the Ice Maker Switch: Make sure the ice maker is turned “on.” The switch is usually a wire arm or a button inside the freezer.
Inspect the Water Line: Look behind the refrigerator for the water supply line. Ensure it’s not kinked or bent, restricting water flow.
Check the Water Supply Valve: Make sure the water supply valve (usually under the sink or in the basement) is fully open.
Replace the Water Filter: Locate the water filter (usually inside the refrigerator or behind the bottom grille) and replace it. Refer to your refrigerator’s manual for instructions.
Adjust Freezer Temperature: Ensure your freezer temperature is set between 0F (-18C) and 10F (-12C).
Check for Ice Jams: Look inside the ice maker for any ice that might be stuck. Use a plastic utensil (never metal) to gently remove any blockage.
Listen for the Water Valve: If the water filter is new and the line isn’t kinked, listen for a humming sound behind the refrigerator when the ice maker should be filling. No sound indicates a problem.
Defrost the Ice Maker: If you suspect ice buildup is the issue, try defrosting the ice maker. Turn off the ice maker, empty the ice bin, and leave the freezer door open for a few hours.
Test the Door Switch: Open the freezer door and manually push the door switch (the one that turns off the light) to see if the ice maker starts working.
Check the Ice Maker Arm: Ensure the ice maker arm moves freely. If it’s stuck in the “up” (off) position, try gently moving it down.
Look for Error Codes: Some refrigerators have a display that shows error codes. Check your refrigerator’s manual for a list of error codes and their meanings.
Reset the Refrigerator: Unplug the refrigerator for 5 minutes, then plug it back in. This can sometimes reset the ice maker.

Fix the Issue Without Buying Parts

Before you consider buying any parts, try these free methods:

Resetting: As mentioned, unplugging the refrigerator for a few minutes can often resolve minor glitches.
Cleaning: Regularly cleaning your refrigerator and water filter prevents clogs and keeps everything running smoothly.
Recalibration: Some refrigerators have a self-calibration function. Check your manual to see if your model has this feature.
Inspection: Regularly inspect the water line for kinks or damage.
Maintenance: Keep the freezer clean and free of frost buildup.

When Replacement Might Be Necessary

If you’ve tried all the troubleshooting steps and the ice maker still isn’t working, a replacement part might be needed. Common parts that fail include the water inlet valve ($30-$70), the ice maker module ($80-$150), and the water filter housing ($20-$50). Before replacing any parts, it’s a good idea to consult with a qualified appliance repair technician. A service call usually costs between $75 and $150.

Safety Warning

Always unplug the refrigerator before performing any repairs.
Avoid working on electrical components if you’re not comfortable with electricity.
Be careful when handling sharp objects or tools.
If water has leaked onto the floor, clean it up immediately to prevent slips and falls.

Tools You May Need

Screwdrivers (Phillips and flathead)
Pliers
Adjustable wrench
Towels or cloths
Plastic utensil (for removing ice jams)

FAQ

Here are some frequently asked questions about ice maker problems:

Q: How often should I replace my water filter? A: Most manufacturers recommend replacing the water filter every 6 months.
Q: Why is my ice cloudy? A: Cloudy ice is usually caused by minerals in the water. Using filtered water can help.
Q: How long does it take for a new ice maker to start making ice? A: It can take up to 24 hours for a new ice maker to start producing ice.
Q: What does it mean if my ice maker is making a loud buzzing noise? A: This could indicate a problem with the water inlet valve or the ice maker motor.

Conclusion

A Kenmore refrigerator not making ice can be frustrating, but often, the problem can be resolved with some simple troubleshooting. Try these steps before calling a technician. You might be surprised at how easy it is to get your ice maker working again. If you’ve exhausted all the troubleshooting steps and the issue persists, then contacting a qualified appliance repair technician is recommended.